Introduction
30-Day Money-Back Guarantee for Any Reason
You could fully refund your undamaged Products purchased in 30 days without giving any reason. When we receive the returns and finish the inspection, the refund will be back in your account in 10 working days.In order to get your refund successfully, you should know:- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, AUTOGEN refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
- Provides the receipt or proof of purchase
Return process
Warranty Claims for Quality-Related Issues
All quality-related defects of your products purchased from AUTOGEN’s authorized distributors and retailers, such as Amazon, Ebay, are covered by the 12-month warranty starting from the date when you purchase the product.If you have requested a replacement, the replaced product will continue the warranty of your original order.- You purchased the product with a 12-month warranty and received it on 01/01/2022.
- The warranty period of the replacement is from 01/01/2022 to 01/01/2023.
Shipping costs must be covered by buyers in the following situations:
- Returning products for any reasons other than a proven defect
- Buyer’s accidental returns
- Costs associated with unauthorized returns(any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues(after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products(including but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from illegitimate resource
AUTOGEN is not liable for:
- Loss incurred from the use of AUTOGEN products
When returning items with a prepaid shipping label provided by AUTOGEN, AUTOGEN takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.